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Technical Support - Frequently
Asked Questions
Listed
below are some of the most frequently asked questions about technical
support issues. Simply click on any question to jump directly to
the answer.
If
you don't find the answer to your question here, please contact
us at (229) 336-7857 or email us at support@cns-internet.com.
Internet
Explorer says I'm working offline. How do I get online?
When
in offline mode, you can only view web pages that you have stored
on your computer (versus retrieving the pages from the Internet.)
When you attempt to get online, Internet Explorer will produce
a box that reads, "Web page you requested is not available
offline. To view this page, click Connect." You will have
the option to Connect or to Work Offline. Click the Connect button
to view the requested page.
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Internet
Explorer's Connection Wizard keeps popping up. How do I get rid
of it?
A
dial-up wizard will pop up when you open Internet Explorer if
the browser is not set to connect using your local area network
(LAN). To correct this, click on the Tools menu at the
top of your screen and then click Internet Options. In
the window that pops up, click on the Connections tab at
the top. Click the Setup button in the top right-hand corner
of the window.
Now
select the option to Connect Manually or through a local area
network (LAN), and click the Next button. Select the
option to Connect using your local area network (LAN),
and click the Next button. Automatic discovery of proxy
server, Use automatic configuration script, and Manual proxy server
should NOT be checked.
Click
the Next button. Select No when asked to setup an
Internet mail account, and click the Next button. Click
the Finish button, and Internet Explorer will be configured
to connect using your cable modem.
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How
do I set up my email account for Outlook Express?
- In
Outlook Express, click Accounts on the Tools menu.
- In
the Internet Accounts dialog box, click Add, and
then click Mail.
- In
the Display Name box, type the name that you want others
to see when you send a message, and then click Next.
- In
the E-mail Address box, type the e-mail address for the
account that you are using (for example, "johndoe@camillaga.net"),
and then click Next.
- Under
E-mail Server Names, click the Post Office Protocol version
3 [POP3], and then type the names of your incoming (pop3.camillaga.net)
and outgoing (smtp.camillaga.net) e-mail servers. Click
Next.
- Type
your account name and password in the POP Account Name
and Password boxes then click Next.
- Click
Finish.
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How
do I set up my email account for Netscape Communicator?
Open
Netscape, and click on Edit. Then click on Preferences.
A window will pop up. In the left hand column with the white background,
click on the + next to Mail & Newsgroups.
Click
on Identity, and on the right hand side of the page, fill
in the information requested. Then, click on Mail Servers
(beneath Identity). On the upper right hand side of the page,
you should see your incoming mail server box. Click the Edit
button
A
new window will pop up. Be sure the server name reads pop3.camillaga.net,
and the server type is POP3. Type in your user name, and
be sure to check the box that reads Remember Password.
Click OK and then click OK again at the next screen
.
You will be returned to the screen where you started. Beneath
the Incoming Mail Server section, you will see Outgoing
Mail server. Type in smtp.camillaga.net, and type in
your username where appropriate. Click OK. You will have
successfully configured your Netscape email!
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Outlook
Express won't save my password. Why not?
Outlook
Express may not have been configured to save your password. To
turn this option on, open Outlook Express, and click on Tools.
Next click on Accounts, and then click on the Mail
tab.
Now
click the Properties button on the right hand side, and
then click on the Servers tab. Near the middle of the page,
you will see your Log On name and Password. Beneath the password
box, check the box that reads Remember password. Click
OK and then click Close.
Outlook
Express will ask you for your password one last time but should
not ask for it again.
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Netscape
Messenger won't save my password. Why not?
Netscape
may not have been configured to save your password. To turn this
option on, open Netscape Messenger, and click on Edit.
Click on Preferences. A window will pop up. Click the +
next to Mail & Newsgroups, and then click on Mail
Servers. On the upper right hand side of your screen, you
will see 3 buttons. Click on the Edit button. A new window
will pop up. Near the middle of the new window, you will see your
Username, and beneath it, you can check the option to Remember
Password. Click OK, and click OK again. You
will need to enter your password one more time, and after that,
Netscape should not ask you for your password.
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Can
more than one computer connect to the Internet at one time?
Yes,
you can connect multiple computers to your camillaga.net connection.
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How
can I get a static IP address?
You
can purchase a static IP address for an additional $15.00 per
month. Email Technical
Support for more information or call (229) 336-7857.
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Can
I have dial up access even though I'm using a cable modem to connect
to the Internet?
No,
at this time, you cannot connect to camillaga.net via dial-up.
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Can
I get my email when I'm away from my computer or on a trip?
Yes,
camillaga.net has an interface so you can get your email away
from your home or office. If you have access to the Internet,
direct your Internet Browser to http://webmail.camillaga.net.
This web email is available anywhere you have Internet access.
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How
many email addresses do I have?
Camillaga.net
accounts by default come with five email addresses. Additional
email addresses are available for only $2.50 each per month.
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How
do I setup my homepage?
Camillaga.net
provides its users with personal web space; however, we do not
provide technical support on how to build your page or how to
transfer it to your assigned space. For your convenience, we have
compiled a list of help topics that should help you along your
way. Click here for the help documents.
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What
is my homepage address?
A
camillaga.net user's web page address is based on the username/email
selected when the service was installed. For instance, if you
chose johndoe as your username, your personal web space address
is listed as http://www.camillaga.net/~johndoe.
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© 2001 City of Camilla. All rights reserved.
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